The Best Tenant Screening Services for 2024
Updated: September 12,2023
Renting out a home or apartment might be a great way to make passive income, but it can quickly turn into quite a nightmare. After all, you’re entrusting a major asset to a stranger, and you never know what kind of people your new tenants are, whether they have a criminal history, or if they can even afford the rent.
Before, you would have had to moonlight as a private eye, investigating prospective tenants to make a better choice.
Now, however, someone can help with that: We’ve scoured the internet and discovered the best tenant screening services. These companies investigate applicants, verify the information on their applications, and help you select those most likely to be trustworthy tenants.
Excellent
1. RentPrep
Good
2. MyRental
Good
3. SmartMove
Good
4. TurboTenant
Good
5. TenantAlert
- Very affordable
- Real-time screening
- FCRA-certified agents
- No live chat support
Founded by Fidelis Screening Solutions, RentPrep is the favorite of many landlords across the country. With highly competitive pricing, lots of great features, and a strong emphasis on building community, it’s easy to understand why.
RentPrep makes running background checks incredibly easy, requiring zero involvement from the prospective tenant. The company employs FCRA-certified agents, and it’s associated with the National Apartment Association and other well-known housing organizations.
Among the five best tenant screening services we identified in our industrywide research, RentPrep stands out for its agreeable pricing model and feature-rich plans.
The basic plan costs $18.95 per applicant. It consists of Social Security number verification, an address history, national eviction database verification, and checks for bankruptcies, judgments, and liens. For an additional $4, the company runs a nationwide criminal and sex offender search. A credit decision report costs an additional $9.95, while $10 gets you an income verification report.
A more thorough report is available with the SmartMove full credit report, which costs $38. Interestingly, this report doesn’t include checks for judgments and liens. That report will cost you another $4.95. That said, the cost of tenant screening services from RentPrep is still the best we’ve come across, making this service the most affordable.
Property managers dealing with 50 or more properties can even get a big discount through an enterprise package that allows for mass screening and includes the services of a dedicated agent.
RentPrep gathers financial information from TransUnion. All FCRA-sensitive data is manually verified by FCRA-certified agents.
Contact options for customer service agents include phone, email, and fax. But the real strength of this landlord background check company’s customer support is found in the Resources page on its website, which is packed with articles and FAQs - a truly comprehensive knowledge base that leaves no stone unturned.
- Easy to use
- Customizable
- Live chat available
- No SSN verification
MyRental is a top tenant screening service built on the powerful CoreLogic knowledge base of properties, taxes, ownership, and occupancy. Security and up-to-date data are the benefits you get at MyRental, which features high quality-control standards and a unique pricing model that suits every need.
The $24.99 Basic plan allows for a complete tenant screening process, which consists of a tenant background search. It encompasses eviction history, previous address history, income verification, criminal and sex offender checks, and even a terrorist alert check. A more detailed report that includes financial data costs $10 more.
With the Premium plan, you get a report on the prospective tenant’s credit score, an option for the tenant to pay the screening fee, and the option to compare the applicant’s score with state averages. The more expensive of MyRental’s tenant screening service plans is great for risk assessment, as the report shows how many landlords accepted applicants with a similar score in your part of the country.
If none of these plans seem right, you can choose to specify exactly which checks you’d like MyRental to perform. For example, if all you want is a rent history check, that’ll set you back $7.99. The options here are no match for the premium plan, but they’ll help you save money in the long run.
Like other services, MyRental bases its screening reports on TransUnion data. The scores the platform assigns to each applicant aren’t credit scores, however. Instead, the renter’s background check assigns a score that conveys how trustworthy the potential renter is. As you may have guessed, the higher the score, the better.
MyRental customer support is available via email, live chat, and phone Monday through Saturday. While the site doesn’t host a community section with blogs and podcasts, there are more than enough resources for landlords to learn from.
- Very thorough
- Fast report generation
- No hidden fees
- Weak customer support options
Launched in 2010, SmartMove is TransUnion's service for tenant screening. Millions of people consider TransUnion the best tenant screening company because of its complex and sophisticated service. It offers detailed reports that provide a lot more information and a deeper understanding of the tenant’s financial situation.
Like MyRental, SmartMove generates numeric scores for each applicant. The SmartMove score is based on an analysis of more than 500,000 records. Alongside the ResidentScore, you will also get a recommendation on whether to accept the tenant’s application, which can really speed up the screening process.
SmartMove prices start at $25. The basic screening report includes the ResidentScore and a multi-state criminal background check. Need more than that? Choose SmartCheck Basic Plus for $38, and you’ll also get a detailed national eviction report, a credit check, and an income insight report.
The third and final tenant screening service plan from TransUnion is SmartCheck Premium. This one costs $40 and works more as an advisory service. It includes the same data as the other plans, but also allows you to query whether the prospective tenant's credit behavior is valid, and get advice on whether or not to ask for more proof. Since this information is really just a report on how well the applicant sticks to a budget and whether they’re a smart spender, we say the additional cost is optional.
The source of all this data is TransUnion itself. Note that the credit report requires authorization from the applicant you’re checking, but the landlord’s credit check is a “soft” inquiry that doesn’t affect their credit score.
Everything above 560 is a good score, and the reports are generated almost instantly. If you need help using the system, you’ll unfortunately have to use a web form or the SmartMove FAQ pages.
Launched in 2010, SmartMove is TransUnion's service for tenant screening. Millions of people consider TransUnion the best tenant screening company because of its complex and sophisticated service. It offers detailed reports that provide a lot more information and a deeper understanding of the tenant’s financial situation.
Like MyRental, SmartMove generates numeric scores for each applicant. The SmartMove score is based on an analysis of more than 500,000 records. Alongside the ResidentScore, you will also get a recommendation on whether to accept the tenant’s application, which can really speed up the screening process.
SmartMove prices start at $25. The basic screening report includes the ResidentScore and a multi-state criminal background check. Need more than that? Choose SmartCheck Basic Plus for $38, and you’ll also get a detailed national eviction report, a credit check, and an income insight report.
The third and final tenant screening service plan from TransUnion is SmartCheck Premium. This one costs $40 and works more as an advisory service. It includes the same data as the other plans, but also allows you to query whether the prospective tenant's credit behavior is valid, and get advice on whether or not to ask for more proof. Since this information is really just a report on how well the applicant sticks to a budget and whether they’re a smart spender, we say the additional cost is optional.
The source of all this data is TransUnion itself. Note that the credit report requires authorization from the applicant you’re checking, but the landlord’s credit check is a “soft” inquiry that doesn’t affect their credit score.
Everything above 560 is a good score, and the reports are generated almost instantly. If you need help using the system, you’ll unfortunately have to use a web form or the SmartMove FAQ pages.
- Great for browsing listings
- In-depth reports
- SSN verification in the basic plan
- Expensive
TurboTenant has been in business for just five years, but this company has grown into one of the premier places to get tenant insights. In addition to its best-rated tenant screening service, it allows landlords to post their listings online completely free of charge.
In fact, many services are completely free of charge at TurboTenant. In addition to rental applications that you can post online, you can even create brochures for your properties and get them passed along to popular real estate websites. Tenants can fill out pre-screening questionnaires that help the application process go more smoothly.
TurboTenant’s $35 basic plan is a bit costly, but it includes several reports. Credit reports consist of the renter’s credit score, Social Security number verification, employment history, civil records, payment history, fraud indicators, and more. The basic tenant screening service pricing includes an equally thorough criminal record check that covers both state and national databases.
If you choose the $45 TurboReport Pro plan, the screening will include residence history and eviction records, plus reports on failed rent payments, writs, and unlawful detainer offenses. There is no option to verify current employment and income, but the reports are very detailed and provide valuable information. The data is pulled from databases maintained by TransUnion.
A quick Google search reveals that TurboTenant has received criticism for skimping on customer support. At the time of writing these tenant screening service reviews, the site had not been updated. It now offers support via email and live chat, along with an in-depth help center that acts like an extensive knowledge base.
- Easy to use
- Fast reporting
- Multiple sources
- Some basic features available only with the most expensive plans
If you want to conduct a tenant credit and background check, it’s always great to have many options. The folks at Application Research, the company behind TenantAlerts, seem to appreciate options. They’ve created a service with not two, not three, but four plans to suit the needs of a wide variety of landlords.
Even with so many options, you’ll never feel overwhelmed, as accessibility and ease of use are two of the most notable features of this service. The company has decades of experience, and it has developed one of the best tenant screening services you can sign up for today.
Let’s start with the Basic plan. It’s a $24.95 plan that includes a credit report with a credit check, previous address history, and TeleCheck verification through a real-time database. For $5 more, you’ll get a statewide eviction history and a LeaseGuarantee analysis to determine whether your tenant is eligible for a lease. If TenantAlert recommends that you offer a lease to a tenant whose occupancy ends poorly, the company will reimburse you for up to $10,000 in damages, lost rent, or legal fees.
The most popular plan at this online tenant screening service costs $39.95. It checks a few more boxes: a statewide criminal record check, a terrorist alert, and a federal search for various offenses.
The $49.95 Premier plan bumps the eviction and criminal checks to a nationwide scale. It also includes Social Security number verification - something that we’ve seen offered even in basic plans from some other companies.
Whichever plan you choose, you have an option for the tenant to pay the fee.
One feature that puts this service above most of the best tenant screening companies is the choice of the credit bureau to run the credit check. All the other services we reviewed stick with TransUnion. At TenantAlert, you can also choose Equifax or Experian.
As for TenantAlert’s customer service, we judge it to be first-rate. You can contact the friendly, knowledgeable, and helpful support representatives via phone, live chat, and email. They’re available on weekdays, from 8 a.m. to 5 p.m. (PST).
Top Tenant Screening Services in 2024
- RentPrep
- MyRental
- TurboTenant
- SmartMove
- TenantAlert
Identifying the Best Background Check for Potential Tenants
We’re living in a world in which the need for security permeates every aspect of our lives. Whether it’s software for monitoring kids, insurance, virtual phone numbers, or home security systems, the market caters to each type of need. Tenant screening companies offer an incredible array of reports and options. Evaluating them requires an objective apples-to-apples comparison. We started our evaluations by identifying the information and services landlords need.
First and foremost, you’ve got to know how trustworthy applicants are, and we’re unfortunately still not at the stage where AI can recognize faces reliably. Many landlords prefer to know whether prospective tenants have criminal records and how severe their crimes were. It’s one thing to have a couple of unpaid parking tickets. It’s a whole lot worse if you discover an applicant has been involved in a violent crime.
In the past, the criminal portion of a tenant background check could take weeks as landlords consulted criminal records at the city, county, state, and national levels. Getting a nationwide criminal background report or accessing the national sex offender registry is an ordeal that could require expensive, time-consuming, and in-person visits to public record offices.
That drastically changed once services that offer tenant screening became widely available. All that hassle and running around has been replaced by easy-to-use websites that will run comprehensive criminal background checks for you.
Although documenting a prospective tenant’s criminal record is now the norm, tenant screening services don’t always deliver the same information. Good tenant screening services offer consultation of government databases at all levels, while others report only state or nationwide criminal records.
Tenant screening reports are subject to regulation under the Fair Credit Reporting Act of 1970, which specifies that specific consumer data can be reported only by certified reporting agencies. The best agencies are FCRA-compliant.
Once you’re sure your prospective tenants have steered clear of legal troubles, you’ll want to know whether they are likely to make rent payments on time. You’ll want to verify their employment and earnings; a credit history is helpful too. If the applicant has a terrible credit score, that could indicate that they’ll have trouble paying rent.
The top tenant screening services provide a credit score and an overview of the applicant’s employment history. We check to see how detailed these tenant reports are and whether such services require an extra charge. In too many cases, it’s part of a premium package.
A standard background check includes a residence and eviction history that tells you whether your applicant has been a good tenant in the past. A history of changing addresses frequently is a red flag, as is a history of legal evictions. In the bad old days, you counted on applicants to give you the names and phone numbers of former landlords. Of course, they excluded information about tenancies that ended on bad terms.
The rental background check results in a report detailing the applicant’s history of late rent payments, residency lengths, and whether or not the potential tenant has received eviction notices from former landlords. Naturally, the more detailed it is, the better.
Tenant background checks don’t look expensive, but if you have lots of applications for the same property, they add up fast. That’s why we consider price a key criterion. Some sell screening services a la carte, while others offer screening as part of a larger property management package.
From free tenant screening to the most expensive premium options, we evaluate each plan and its features. The goal is to find the best value, a balance between features and affordability. We also check for free trials and discounts on rental screening.
Those previous criteria give us a pretty clear idea of which companies offer the best tenant screening value - but we don’t stop there. The next piece of the puzzle is an assessment of each service’s efficiency and thoroughness.
For example, this is where we look at the depth and flexibility of reporting options. And we evaluate how long it takes for tenant screening search results to arrive. It doesn’t matter how good the background screening service’s data is if it doesn’t arrive until after your applicant has already moved in.
Some of these services go above and beyond the usual, giving landlords much more than a simple report or two. You may get customizable letters to send to prospective tenants or peace of mind by verifying the applicant’s Social Security number. Unusual and unique features help distinguish services from one another, and we take care to point them out.
Finally, the best tenant screening services for landlords can’t really be the best unless there’s great customer support. Not everyone knows how the screening process works, so you might need to contact customer service agents with questions. You might have billing problems or questions about a report. Maybe you’re having trouble connecting to the service’s website, and you need information from the technical team.
Our evaluation takes into account the availability of customer support agents, the depth of their knowledge, and their attitude. If the service has other useful tools, like something to estimate the tenant screening service price or an informative FAQ page, we will point that out too.
Frequently Asked Questions
FAQ
Most landlords go through rental history reports to discover how good a tenant the applicant has been in the past. Since we live in the internet age, landlords can use online services that pull information from credit bureaus and provide detailed reports on the prospective tenant’s likelihood of taking care of the property and keeping up with rent payments.
Just visit the screening company’s website and type in some information about the tenant. You’ll be asked to provide their name and email address, and perhaps a phone number. The company will process the request, pull data from the credit bureau and federal databases, and provide a detailed report. With that document, you should be able to determine whether to extend a lease to your prospective tenant or not.
Tenant screening is the process property owners and landlords use to evaluate prospective tenants. It’s a background check for renters, a compilation of different kinds of information that helps the landlord predict whether the applicant is trustworthy and financially able to pay rent. There is no uniform screening process: Different landlords look for different information when evaluating potential tenants.
Sure. If you’re looking to rent property, you can visit a tenant screening service, request an evaluation of yourself as a prospective renter, and get reports that you can share with landlords when you apply to rent a property. This saves the landlord both time and money. The best tenant screening services even generate private links for you to share with landlords, thus keeping your information secure online.
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